Managing your inbox

The inbox collects all your notifications: comments, replies, mentions, downloadable assets, and more — all in one place in the web app.

Opening the inbox

Click the bell icon at the top of the left sidebar to open your inbox. The inbox is split into two panes: a notification list on the left and a detail panel on the right. You can resize the list pane by dragging its edge — we’ll remember the width you set across sessions.

Click any notification to open it in the detail panel. At the top of the panel you’ll see contextual action buttons for that notification — such as Pin, Go to Document, or Unfollow — each showing its keyboard shortcut. Below that, you can read the full thread, reply inline, and see why you received the notification. On mobile, the list and panel stack. Tap a notification to see the detail view, and use the back button to return to the list.

The inbox is available to all Workspace members — Admins, Editors, Viewers, and Partners.

The notification list

Notifications are grouped into four sections: Pinned, Today, This Week, and Older. Unread notifications show a blue dot.

Hover over any notification in the list to reveal quick actions: a primary action (such as Download for asset notifications), a read/unread toggle, and a menu with pin/unpin and follow/unfollow options.

Replying to comments

When you open a comment or mention notification, you’ll see the full annotation thread on the right. To reply, type in the Write a reply field and click Send. You can also use the emoji picker or @mention a teammate directly from the reply field. To edit one of your own comments, hover over it and click the menu, then select Edit.

Viewing the document

To open the document a notification relates to, click Go to Document in the detail panel. To keep the inbox open at the same time, use Open in new tab instead.

Searching, filtering and sorting

Use the search bar at the top of the notification list to find a specific notification. To sort, click the ↑↓ button next to the Inbox title and switch between Newest first and Oldest first.

You can also filter using the panel on the left:

• From: scope notifications to a specific Workspace, or view all at once
• Show only: filter by type: Unread, Billing, Comments, Replies, Mentions, Downloadable Assets, or Starred Updates
• Between: set a start and end date to narrow results to a specific period. Type a date directly or click the field to pick one from the calendar

Each filter option shows an unread count alongside it. Click Reset to clear all active filters and the search at once.

Pinning notifications

You can pin a notification to keep it at the top of your inbox, in its own Pinned section. Pin state is per-user and persists across sessions and devices.

To pin or unpin from the list, hover over a notification and use the menu. With a notification open in the detail panel, press P to toggle it.

Marking as read or unread

Opening a notification marks it as read automatically. To mark it as unread again, click the menu in the top-right of the detail panel and select Mark as Unread. You can also toggle read state from the hover actions in the notification list.

Accepting invitations

When you’re invited to a Workspace, you’ll get a notification in your inbox. Open it in the detail panel and click Open invite or Accept to join. When someone accepts an invitation you sent, you’ll get a notification too.

You’ll also get a notification when a folder you’re subscribed to is archived or trashed.

Downloading assets

When someone shares a downloadable asset with you, open the notification and click Download in the detail panel to save the file.

Following and unfollowing

When you comment on or are mentioned in a thread, you automatically follow it and receive notifications for any replies.

To unfollow a thread, hover over its notification in the list and use the menu. You can also open the notification and press U, or click Unfollow in the note at the bottom of the detail panel that explains why you received it.

Live updates

New notifications arrive in real time without a page reload. If you’re scrolled down when new items arrive, a floating badge shows how many are waiting — click it to jump to the top of the list.

Keyboard shortcuts and Command Bar

With a notification open in the detail panel, you can pin, download, accept, or unfollow it using single-key shortcuts — see the full list on the web app shortcuts page. Shortcuts aren’t available on touch devices and won’t trigger while you’re typing in the search field.

You can also open the Command Bar with ⌘K to act on the open notification without leaving the keyboard.