An Admin can cancel your subscription at any time from the web app. Here’s how to:
- Go to Sketch, sign in as an Admin and click on the Switch Workspace icon in the top left corner of the sidebar — Make sure your Workspace name is showing.
- Click on the Settings icon at the top of the left sidebar, then click on Billing.
- If you added your billing details at sign up, click Cancel Subscription and confirm your choice in the window that will appear on your screen.
Note: If you did not add billing details at sign-up, you can either let the trial period automatically cancel on the end date or delete the Workspace. To delete the Workspace, click on the Settings icon at the top of the left sidebar, then under Workspace click on General. Click on the Delete Workspace button, and confirm your choice in the window that appears on your screen.
What happens when I cancel my subscription?
When you cancel your subscription, you can keep using Sketch until the end of the billing period — we’ll let you know when that is in the confirmation prompt. After that date, your documents will be in read-only mode, and you will still be able to download them. Any Editors within a Workspace won’t be able to open, edit or upload documents. You also won’t be able to add or edit members.
Will my documents stay in my Workspace forever?
After a certain period of time, we’ll permanently remove your documents and then eventually the Workspace itself; these actions cannot be undone. For more information, please refer to our Terms of Service.
What if I change my mind?
You can reactivate a cancelled subscription, so long as you have not deleted your account.
For purchases in Sketch from the Mac App Store, you can cancel a subscription directly in the Mac App Store on your device. For more information, visit Apple Support.
